Effective Date: September 7, 2026
1. Introduction and Company Information
This Privacy Policy explains how Northern Voice Studio Inc. (“Northern Voice Studio Inc.”, “we”, “us”, or “our”) collects, uses, discloses, stores, and protects personal information in connection with our singing studio business, including voice lessons, studio bookings, memberships, online inquiries, newsletters, event registrations, and related services.
We are committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, British Columbia privacy laws and other relevant laws.
Business Address: 2140 Commercial Drive, Suite 305, Vancouver, BC V5N 4B2, Canada
Email: [email protected]
Phone: +1 (604) 687-4925
2. Data Collection and Processing
We may collect personal information directly from you, automatically through our website and digital tools, and from third parties where permitted by law. The types of personal information we may collect include:
- Identity and contact details: name, email address, telephone number, mailing address, and emergency contact information.
- Account and booking details: lesson schedules, attendance records, class preferences, membership status, payment status, and booking communications.
- Business and service information: vocal range, singing goals, experience level, preferred genres, scheduling preferences, and other information you provide to help us deliver lessons safely and effectively.
- Payment information: billing details and transaction records. Payment card information is typically processed by third-party payment processors; we generally do not store full card numbers unless expressly required and permitted.
- Technical information: IP address, browser type, device identifiers, pages viewed, referring URLs, and usage data collected through cookies or similar technologies.
- Communications: messages, emails, call notes, feedback, surveys, and other correspondence with us.
- Media and content: photographs, audio, video, or performance recordings if you consent to their collection or if they are necessary for program delivery, marketing, or instructional purposes.
We collect only the personal information that is reasonably necessary for the purposes described in this Privacy Policy, unless otherwise required or permitted by law.
3. Purpose of Data Processing
We use personal information for the following purposes:
- to provide singing lessons, studio services, coaching, and related support;
- to manage bookings, schedules, payments, and customer accounts;
- to communicate with you about classes, programs, policies, appointments, reminders, cancellations, and service updates;
- to assess lesson needs, customize instruction, and support your vocal development;
- to process transactions and maintain financial and administrative records;
- to respond to inquiries, complaints, and requests;
- to send newsletters, promotions, and marketing communications where permitted and, if required, with your consent;
- to improve our website, services, operations, and customer experience;
- to protect against fraud, misuse, unauthorized access, and security incidents;
- to comply with legal, regulatory, tax, accounting, and contractual obligations; and
- to enforce our policies, terms, and agreements.
4. Legal Basis for Processing
In Canada, personal information is generally processed with your knowledge and consent, unless an exception applies. We may rely on one or more of the following legal grounds, as applicable:
- Consent: where you have given express or implied consent to the collection, use, or disclosure of your personal information.
- Contractual necessity: where processing is necessary to provide requested services, manage bookings, or fulfill our agreement with you.
- Legitimate purposes: where processing is reasonable and appropriate for operational, security, administrative, or service-related purposes and not otherwise prohibited by law.
- Legal obligations: where processing is necessary to comply with applicable laws, regulations, tax rules, court orders, or lawful requests by public authorities.
- Protection of interests: where needed to protect the safety, rights, property, or operations of Northern Voice Studio Inc., our clients, employees, or contractors.
Where consent is the basis for processing, you may withdraw that consent at any time subject to legal or contractual restrictions and reasonable notice.
5. Data Sharing and Third Parties
We may disclose personal information to third parties in the following circumstances:
- Service providers: vendors that support website hosting, scheduling, payment processing, email delivery, cloud storage, customer relationship management, analytics, and administrative functions.
- Professional advisors: lawyers, accountants, insurers, auditors, and consultants, where necessary for business, legal, or compliance purposes.
- Authorities and legal process: government agencies, regulators, law enforcement, or courts when required or permitted by law.
- Business transactions: in connection with a merger, reorganization, financing, asset sale, or similar corporate transaction, subject to appropriate confidentiality protections.
- With your direction or consent: where you ask us to share information or otherwise authorize disclosure.
We require third-party service providers to protect personal information using contractual and organizational safeguards appropriate to the nature of the information and the services provided.
6. Data Transfer to Third Countries
Some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions. As a result, your personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities there.
Where personal information is transferred outside Canada, we take reasonable steps to ensure a comparable level of protection through contractual safeguards, vendor due diligence, and security measures appropriate to the sensitivity of the information.
7. Storage Duration
We retain personal information only as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with legal, accounting, tax, or reporting requirements, to resolve disputes, and to enforce our agreements.
Retention periods may vary depending on the type of information and the nature of our relationship with you. For example:
- booking and account records may be retained for the duration of your relationship with us and for a reasonable period afterward;
- financial and tax records may be retained for the period required by applicable law;
- marketing preferences are retained until you opt out or withdraw consent; and
- recordings, photos, or media are retained only as long as needed for the purpose for which they were collected, unless otherwise permitted by law.
When personal information is no longer required, we will securely delete, anonymize, or de-identify it in accordance with our retention practices and legal obligations.
8. User Rights
Subject to applicable law, you may have the following rights regarding your personal information:
- Access: request confirmation of whether we hold personal information about you and obtain access to it.
- Rectification: request correction of inaccurate, incomplete, or outdated personal information.
- Erasure: request deletion of personal information in certain circumstances, subject to legal and contractual retention requirements.
- Restriction: request that we limit the use or disclosure of personal information in certain circumstances.
- Data portability: request a copy of personal information you have provided to us in a structured and commonly used format, where legally applicable.
- Objection: object to certain uses of your personal information, including some marketing communications and certain processing based on legitimate interests or consent where applicable.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request. We will respond within the time required by applicable law or, where no specific period is prescribed, within a reasonable time.
9. Withdrawal of Consent
Where our processing of personal information is based on your consent, you may withdraw that consent at any time by contacting us or using any available unsubscribe or opt-out mechanism. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Please note that if you withdraw consent for certain information, we may be unable to continue providing some services, such as lesson scheduling, communications, or participation in certain programs, if the information is necessary for those services.
10. Right to Complain
If you have concerns about our handling of personal information, we encourage you to contact us first so we may address the issue directly.
You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, the appropriate provincial privacy authority. In British Columbia, you may have rights under the Personal Information Protection Act (PIPA) and may contact the Office of the Information and Privacy Commissioner for British Columbia where applicable.
Privacy Commissioner of Canada
Website: https://www.priv.gc.ca
11. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures may include:
- access controls and role-based permissions;
- password protection and authentication measures;
- secure storage and transmission practices;
- staff confidentiality obligations and privacy training;
- vendor due diligence and contractual security requirements; and
- monitoring and response procedures for suspected security incidents.
No method of transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
12. Contact Information
If you have any questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact:
Northern Voice Studio Inc.
2140 Commercial Drive, Suite 305
Vancouver, BC V5N 4B2
Canada
Email: [email protected]
Phone: +1 (604) 687-4925
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will post the updated policy on our website and revise the effective date above, and we may provide additional notice where required by law.
Your continued use of our services after any update indicates your acknowledgement of the revised Privacy Policy, subject to any rights you may have under applicable law.
If you do not agree with this Privacy Policy, please discontinue use of our services and contact us with any questions or concerns.